TTB11 Privacy Policy – Our Commitment to Protecting Your Data

TTB11 collects your personal data only for purposes necessary to operate the platform and provide services to you as a member. We do not collect excessive or irrelevant information beyond what is required for platform operations. Below are the categories of data we collect, along with the justification for each.

• TTB11 does not directly collect credit or debit card numbers — all financial transactions are processed through PCI-DSS certified third-party payment gateways, including Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay.
• TTB11 does not collect precise location data (GPS). We use IP addresses solely for security purposes and to verify the region of access.
• We do not knowingly collect data from children under the age of 18. Should we discover that a child's data has been collected without our knowledge, it will be deleted immediately.

TTB11 uses collected personal data solely for legitimate platform operations and the best interests of our members. Below are the specific purposes for which TTB11 uses your data.

• Account Management: Your identity data is used to create and manage your TTB11 account, verify your identity at login, and protect your account from unauthorized access.
• Transaction Processing: Your financial data is used to accurately process your deposits and withdrawals, track failed transactions, and ensure your funds reach the correct destination.
• Fraud Prevention: Technical data and activity patterns are used to detect and prevent fraudulent activity, money laundering, and platform abuse by malicious parties.
• Regulatory Compliance: TTB11 is required to retain records of certain transactions and activities to meet the regulatory compliance requirements applicable to the operation of a digital entertainment platform.
• Customer Support: Account history and transaction records are used by the TTB11 support team to help you resolve issues or enquiries more efficiently.
• Responsible Gaming: Your gameplay pattern data is used to identify signs of potential problem gambling and to offer appropriate support where needed.
• Marketing Communications: With your consent only, your contact details are used to send you information about relevant TTB11 promotions, bonuses, and news.

TTB11 continually invests in security infrastructure to ensure every member's personal data is protected to the highest standard. Below are the technical and operational security measures TTB11 implements to safeguard your data.

• 256-Bit SSL Encryption: All communications between your device and TTB11's servers are protected with 256-bit SSL/TLS encryption. This means data in transit cannot be read even if intercepted — it appears as nothing more than meaningless random characters.
• Encrypted Data Storage: Sensitive personal data stored in TTB11's databases – including identity information and financial records – is encrypted using AES-256 standards. Passwords are never stored in plain text; only irreversible hash values are retained.
• Layered Access Control: Access to the TTB11 database is restricted through a multi-layered authorization system. All access by internal staff is automatically logged and periodically audited by the TTB11 security team.
• Continuous Threat Monitoring: TTB11's systems are monitored 24/7 to detect unauthorized access attempts, cyberattacks, or suspicious activity anomalies. Incident response is triggered automatically when a threat is detected.
• Regular Penetration Testing: TTB11 conducts regular penetration testing by independent cybersecurity firms to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication: TTB11 offers two-factor authentication (2FA), which you can enable in your account settings for an additional layer of security at login.

TTB11 does not sell or commercialise members' personal data to any third party. That said, in the course of operating the platform, there are limited situations where TTB11 may need to share certain data with specific parties. Below is a full explanation of those situations.

• Payment Service Provider: The transaction information required is shared with payment gateway providers (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay) solely for the purpose of processing your transactions. These providers are bound by strict data protection agreements with TTB11.
• Game Software Providers: For live casino and slots operations, minimal game session data may be shared with game software providers for technical purposes. No personal identity data is shared without a legitimate need.
• Legal Requirements: TTB11 may be required by law or court order to disclose certain information to the relevant authorities. In such situations, TTB11 will disclose only the minimum information necessary and will notify you where permitted to do so by law.
• Internal Analytics Provider: Anonymised statistical data (containing no personally identifiable information) may be used with internal analytics tools to understand platform usage patterns and improve service quality.

TTB11 applies the principle of data minimisation — we retain your personal data only for as long as necessary for the stated purpose, or for as long as required by applicable legal and regulatory obligations.

• Once the retention period expires, data is deleted using secure erasure methods that ensure it cannot be recovered or accessed again.
• If you request account deletion before the minimum retention period has expired, TTB11 will inform you of the data that must still be retained for legal purposes and the duration for which it is required.

As a TTB11 member and personal data subject, you have the following rights, which TTB11 is committed to facilitating. To exercise any of the rights below, contact the TTB11 privacy team by email at support@ttb11.click, stating the right you wish to exercise along with your account details for identity verification.

• Right of Access: You have the right to request a copy of all personal data TTB11 holds about you. TTB11 will provide this copy in a readable format within 14 business days from the date the request is received.
• Right to Rectification: If you find that the personal data TTB11 holds about you is inaccurate or out of date, you have the right to request a correction. TTB11 will process correction requests within 7 business days.
• Right to Erasure: You have the right to request deletion of your personal data when it is no longer needed for the purpose it was originally collected, subject to applicable minimum legal retention requirements.
• Right to Object to Marketing: You may withdraw your consent to receive TTB11 marketing communications at any time via the unsubscribe link in any email or through your account settings.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for portability purposes, where technically feasible.
• Right to Object to Automated Processing: If TTB11 uses automated processing that has a significant impact on you (such as automatic account closure), you have the right to request a human review of that decision.

The TTB11 platform uses cookies – small text files stored in your browser – to enhance your experience and ensure essential platform functions operate correctly. Below is an explanation of the types of cookies used by TTB11.

• Essential Cookies (Required): These cookies are required for core TTB11 platform functions such as maintaining your login session, saving your betting slip contents, and securing transactions. Without them, the platform cannot function properly. Essential cookies cannot be disabled.
• User Preference Cookies: These cookies store your preferences such as display language and display settings to ensure a consistent experience every time you use TTB11.
• Performance & Analytics Cookies: Used to collect anonymous information about how the platform is used for improvement purposes. This data does not identify you personally and is used in aggregate form only.
• You can manage cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the TTB11 platform.

TTB11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or technological changes that affect how we manage data. Here is how we handle such updates.

• When material changes are made to this Privacy Policy, TTB11 will notify all members via in-account notifications or email at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this document will be updated whenever changes are made, so you can tell at a glance whether this document has changed since you last read it.
• By continuing to use the TTB11 platform after the effective date of an updated Privacy Policy, you are considered to have accepted the changes.
• If you do not agree with the changes made, you have the right to close your TTB11 account and request a withdrawal of your balance before the changes take effect.
• Archived versions of previous TTB11 Privacy Policies are available upon request – contact support@ttb11.click if you need a copy of a specific version for reference purposes.

If you have any questions, concerns, or requests relating to TTB11's Privacy Policy or the management of your personal data, our privacy team is ready to help. TTB11 takes every privacy enquiry seriously and is committed to providing accurate, helpful responses.

• Privacy Email: support@ttb11.click – use the subject line "Privacy Data Enquiry" to ensure your message is routed to the right team promptly.
• Live Chat: The TTB11 support team is available 24/7 via the in-platform Live Chat function for general privacy enquiries. For formal data rights requests, please use the email channel.
• TTB11 aims to respond to all privacy enquiries within 48 working hours of receipt.
• For formal data rights requests (access, correction, deletion), TTB11 aims to resolve them within 14 working days.